Welcome to Haullur!

To create a haul, go to Home page, click on "Let's Go ->" button. Fill the Pickup and Dropoff Location details. In the next screen, provide the Packing details. Specify your desired time. For Hauler's reference, upload few images as well.

Go to Account > Payment Methods to add, remove, or update your cards.

Yes, you can download Haullur from the Apple App Store and Google Play Store.

Please ensure you are on the latest version of the app. If issues persist, try reinstalling.

The app automatically matches your phone's system settings for light or dark mode.

Depending on your preference and admin settings, your refund can either be sent back to your original payment method or credited to your Haullur customer wallet for future use.

If a payment fails, your account may be temporarily suspended until the outstanding balance is settled.

In cases of severe weather, cancellations or reschedules are allowed penalty-free for safety.

Destination changes must be approved through the app and will update the final price.

We currently operate in major metropolitan areas across the US. Check the app for specific coverage.

Enter your promo code on the checkout screen before confirming your booking.

The app only tracks your location while a haul is active to provide routing and updates.

You can use the 'Report Incident' feature in the app to report safety concerns, service issues, or other problems. You can provide a description and upload photo or video evidence.

A small part of payment is collected upfront. The remaining amount is collected once the haul is completed.

Go to your Upcoming Hauls, select the haul, and tap 'Cancel Haul'.

If a driver is a no-show, you will receive a full refund and we will attempt to dispatch a replacement immediately.

Yes, you can select 'Driver Help' or 'Two Helpers' during booking if you need physical assistance.

Tap your current picture in the Profile tab to upload a new one.

Shake your phone while the app is open to trigger the bug reporting tool.

Most disputes are reviewed and resolved by our admin team within 5-7 business days.

If the hauler cancels the haul, you will receive a full refund of the 10% upfront fee you were charged upon accepting their offer.

Yes, you can edit a scheduled haul or request a reschedule. Note that significant changes may trigger an offer cancellation and require a new agreement with the hauler.

No, the estimate provided upfront includes all standard fees. Additional charges only apply if the scope of the haul changes significantly.

For liability and safety reasons, customers cannot ride in the vehicle with the driver.

Report the behavior immediately. We investigate all claims and will suspend drivers who violate our code of conduct.

Yes, every haul includes basic commercial cargo insurance up to $10,000.

If you cancel your haul, your refund depends on how close it is to the scheduled pickup time. There may be a free cancellation window, after which a percentage penalty applies based on the remaining hours. Stripe transaction fees are non-refundable.

Yes, a detailed receipt is emailed to you automatically and can be viewed in your Past Hauls.

We do not transport hazardous materials, illegal substances, firearms, or live animals.

Go to Settings > Notifications to toggle SMS, email, and push preferences.

Yes, just enter your details in the app to see an instant estimate without committing.

Yes, customers may receive promotional balances in their wallet for actions like referring new users to the platform.

You can update your phone number in your Profile settings. You will need to verify the new number.

Your past hauls and receipts are available in the 'History' tab of the app.

You can reach support 24/7 via the in-app chat or by emailing support@Haullur.com.

The Terms of Service are linked at the bottom of our website and in the app's Settings menu.

During times of high demand or bad weather, prices may temporarily increase to encourage more drivers to get on the road.

We accept all major credit cards, debit cards, and Apple/Google Pay through the app.

Tolls incurred during the active route of the haul are automatically added to the final bill and reimbursed to the driver.

Please specify oversized items (like pianos or pool tables) during booking so we send the right equipment.

Yes, you can request a secondary review by a senior admin if you have new evidence.

We recommend contactless hauls where possible. Masks are optional based on local guidelines.

Please call 911 or local authorities immediately if you feel unsafe. Once you are safe, contact our support team to report the incident.

We use a hybrid model: a base flat rate plus an hourly rate if the haul exceeds the estimated time.

Check your phone's settings to ensure push notifications are enabled for the Haullur app.

If you reject an offer you previously accepted, the haul returns to the active bidding state and the offer is marked as rejected. If you were already charged the 10% upfront fee, it will be refunded.

The booking fee is refundable only if you cancel outside the 24-hour window or if the driver cancels.

Yes, you can reschedule your haul without penalty up to 12 hours before the start time.

You can add up to 3 additional stops during the booking process for an extra fee.

Download the app, enter your phone number, and follow the verification steps.

We use industry-standard encryption. Drivers only see your first name and masked pickup/drop-off locations. Once the hauler is enroute to pickup only the pickup location is visible to the driver.

After the haul is completed, you will receive up to 3 warnings. If payment is not made within 3 hours, we will automatically deduct the remaining 90% using your saved payment method.

If you believe you were charged a cancellation fee in error, you can open a dispute through the Support tab.

Yes, you can have both a customer account and a hauler (driver) account. However, each account must be registered with its own mobile number and email address—you cannot use the same mobile number for both account types.

Yes, there is a minimum base fare depending on the vehicle size selected.

Yes, verify your status in the app to receive a 10% discount on all hauls.

Force close and reopen the app. Your haul data is saved on our servers and will restore immediately.

When you accept a hauler's offer, you will be charged a 10% upfront fee to secure the booking. The remaining 90% is charged after the haul is completed.

Yes! You can tip your driver directly through the app after the haul is completed. 100% of the tip goes to the driver, excluding the back fees.

Yes, cancel the haul immediately and contact support. You will not be charged.

Pricing is based on distance, estimated time, vehicle size, and the number of helpers requested.

No, fuel costs are factored into the overall price of the haul.

The wallet stores funds for both customers and haulers. Customers can receive refunds or promotional balances here, while haulers receive their earnings before transferring them to a bank account.

You can cancel for free up to 24 hours before your scheduled haul. Cancellations within 24 hours may incur a fee.

We use passwordless login via SMS OTP. Just enter your phone number to get a new code.

Open a billing dispute in the app. Our team will review the GPS logs and time tracking.

While possible, the app is optimized for mobile phones and may look stretched on tablets.

You can contact support through the app by filling out a support form with a subject, category, and description. You can also track the status of your request and receive response notifications.

Enter your pickup and drop-off locations, select the items you need moved, choose a vehicle size, and confirm your time.

No, sharing accounts violates our terms of service and can lead to suspension.

Yes! Share your referral code to give a friend $10 off, and you'll get $10 when they complete a haul.

Yes, you can purchase premium protection for high-value items during the booking process.

Yes, on-demand hauls are available depending on driver availability in your area.

The estimate is highly accurate, but the final price may adjust if the haul takes significantly longer than estimated.

You can request account deletion through the app settings. You will need to confirm the deletion and optionally provide a reason. Please note that pending hauls must be resolved before deletion.

You can find step-by-step guides, video tutorials, and best practices in the Tutorials section of the Help & Support center in the app.

Refunds typically process within 3-5 business days depending on your bank.

Drivers provide basic straps and blankets. Boxes and packing tape must be provided by the customer.

Go to Settings > Privacy > Delete Account. This action is irreversible.

Phone support is available for active hauls only via the SOS button in the app.

We provide safety guidelines and training videos, but drivers are independent contractors.

Yes, hauls involving multiple flights of stairs incur a small additional fee to compensate the driver.

Hauls are billed based on actual time and distance. If it takes longer, the final price will reflect the additional time.

Accounts may be suspended for violating terms of service, failed payments, or low ratings. Contact support for details.

Take photos immediately and submit a damage claim through the Support tab within 48 hours of the haul.

Absolutely. All drivers must pass a comprehensive criminal and driving history background check.

On Android, go to Settings > Apps > Haullur > Storage > Clear Cache. On iOS, you must reinstall the app.

Yes, you can create a draft to hold a haul. If the draft is abandoned or converted later, standard cancellation and refund rules may apply.

No, Stripe transaction fees are strictly non-refundable, even if you cancel within the free cancellation period.

Yes, we offer corporate billing and API integrations for businesses. Contact sales for details.

Ensure everyone is safe, call 911 if necessary, and then report the accident via the app's SOS button.

Currently, booking and driving must be done through the mobile apps, but admins have a web dashboard.